General
You must stock our goods. We do not ship to the end user.
ALL customers must have a resale certificate and current phone number on file.
Show or promotional specials must be requested at the time the order is placed.
Please provide requested ship/cancel dates when ordering.
Prices and Terms subject to change without notice.
Products Our products are handcrafted and hand painted, so colors and sizes may vary. Product sizes listed in catalogs are approximate.
Albesia wood (a non-tropical, soft wood) is used for all our carved products.
Thermometers are non-mercurial.
Order Minimums
Our minimum opening order is $200.00. Reorders for established accounts are $100.00.
Products are priced individually. Group picture indicates an assortment.
Minimums or case pack quantities must be met. If we receive an order with less than required minimums, quantities will be adjusted to minimum quantity/case pack.
Backorders of $35.00 or less are automatically canceled. Backorders older than 120 days from original date of order will also be cancelled.
If you wish to have no backorders, please specify when ordering.
Payments All first time orders require credit card payment.
Bobbo accepts VISA, MASTERCARD, or AMEX.
Reorders may be paid via credit card or terms Net30 with APPROVED application.
Credit Card Payments Fill out our Credit Card Authorization form and fax it to our Customer Service group at 413-442-2211. This authorization remains on file until your Bobbo account is updated or canceled.
Establishing Net30 Terms Net30 terms may be established on reorders. Provide our Customer Service group with 4 to 5 U.S. giftware references AND 1 Bank reference. Please see our New Customer Application for more details.
Invoices past due incur late fees at the rate of 1.5% per month.
There is a $30.00 returned item fee on all returned checks.
Terms may be revoked at any time without notice.
Shipping
FOB - Pittsfield, MA, 01201.
Orders are filled in progression of requested ship dates, not on order date basis.
Bobbo Inc. ships FedEx Ground, prepaid & add. Hawaii and foreign accounts may request USPS priority mail.
We will be more than happy to ship FedEx or UPS Collect with an account number provided with your order.
Shipping time for ASAP orders is 2-4 business days for in-stock items.
Refused shipments will incur a 20% restocking fee.
Shipment Claims
We cannot accept return requests from end users.
All claims must be made to the Bobbo office within 7 days of receipt. All returned merchandise must be in original packaging. Please refer to the Damage Claim Form included with your packing list for more information.
Unauthorized returns will be refused.
Claims for merchandise returned with store tags, tickets, etc. will not be honored.
We can only issue no charge replacements or merchandise credit. No cash back.
You may be responsible for the cost of returning the shipment.
Canceled/Returned Orders
Canceled/Returned orders are subject to a 20% restocking fee.
Special orders require a 50% deposit.
Any cancellations of an open purchase order must be agreed to in writing by both parties.
An accepted P.O. will be considered a binding contract and subject to the laws of Massachusetts.
BY PLACING AN ORDER WITH US YOU AGREE TO THESE TERMS.
